Ask about the year after, not the week after
A roof looks great the day the crew leaves. The real test is the first hail season, the first heavy snow, and the first time the homeowner calls with a question. When you talk to a roofer's past customers, ask whether the company answered the phone six months later, whether any leaks appeared, and whether the warranty meant anything in practice.
A company that is glad to connect you with customers from a few years back is telling you something.
Ask about the details that get skipped
Was ice and water shield installed at the eaves? Were the pipe boots and vents replaced? Did the crew clean up nails? Was the permit pulled and the final inspection passed? These are the things a homeowner would not notice unless they looked, and they are where corners get cut.
A testimonial that mentions any of these carries more weight than a dozen that just say the crew was friendly.
Ask about the insurance process
For homeowners going through a hail claim, ask past customers how the roofer handled the adjuster meeting, whether the scope was explained, and whether there were surprises at the end. A roofer who navigates claims honestly leaves customers with a clear understanding of what was paid and why.
If a past customer says the process was confusing or the final bill did not match the scope, take that seriously.
What we hope people say about us
We would like homeowners to say that we told them the truth about their roof, that the scope we wrote matched the roof we built, that the crew treated their property with care, and that we were still around when they needed us. Those are the things we work on every day, in every neighborhood in Broomfield.
We are not interested in collecting compliments. We are interested in earning the second call.
Verifying what you read
Written testimonials on any website, ours included, are chosen by the company. The stronger evidence is a conversation with a neighbor or a look at a roof the company built a few years ago. We are always willing to give references and point you to nearby homes, and we think any roofer worth hiring should be too.
Judge a company by the roofs it has already built in your area.